What Is the Onboarding Process in Healthcare?

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Looking to implement an onboarding process for your employees?

You’ll get better results when you implement a mentoring program, streamline with technology, create a checklist to monitor the process, and gather feedback from your new recruits.

Mentoring Lowers Employee Turnover

Mentoring is an important aspect of the onboarding process in healthcare. Having a mentor can greatly benefit new employees by providing them with guidance and support as they navigate their new roles and responsibilities. 

Benefits of Mentoring

The benefits of mentoring are obvious. It can help to reduce employee turnover, improve morale, and enhance productivity. In addition to these benefits, mentorships also promote the development of quality contributors within the organization.

Typically, a mentoring program includes an onboarding process to help new employees get acclimated to the organization. Mentors can also provide guidance, direction, and other support to help new employees succeed.

An effective onboarding process can significantly improve retention. However, there are other factors that may impact an employee’s decision to stay with your company. 

A study of 187-bed community hospitals found that there was a substantial decrease in new hire turnover rates after a 10-element onboarding program was implemented.

For new hires, a peer mentorship program can go a long way toward helping alleviate the stress of onboarding. Peer mentors, paired with a senior leader, can provide assistance and guidance to a new hire during the onboarding process.

Mentors can also be helpful in demonstrating the best practices of their organization. They can model behaviors, give advice, and answer questions. Creating a formal mentorship program can ensure that your company’s best and brightest receive the right tools to succeed.

Measuring the Success of a Mentorship Program

There are many ways to measure the success of a mentorship program. One method involves conducting an employee attitudes survey. Ask a series of questions about an employee’s expectations and intentions related to their job. 

This information can be used to identify retention strategies that are most appropriate for your organization.

Another technique is to conduct an interactive realistic scenario-based activity. These activities allow the employee to learn the importance of various decision-making skills while gaining experience in common workplace scenarios. 

Combining Different Learning Methods

Combining traditional instruction with discovery-based learning is an effective way to enhance the onboarding process in healthcare. Traditional instruction, such as lectures and presentations, provides new employees with the foundational knowledge they need to perform their job duties. 

However, discovery-based learning, which allows individuals to explore and experiment with new concepts and ideas, can further enhance their understanding and retention of the material. 

By incorporating discovery-based learning activities, such as case studies or hands-on simulations, into the onboarding process, new employees can gain a deeper understanding of the material and apply it in real-world situations. 

This approach can foster critical thinking skills and foster creativity, which are essential for success in the healthcare industry. 

A formal mentoring program can boost employee retention by reducing role ambiguity. Having a clear understanding of what a mentee’s role is in the organization is important to the overall success of the mentoring relationship.

The right training can help a mentor deliver the most relevant information to a mentee. Creating short-term and long-term goals can make the mentoring process a win-win for everyone involved.

Short-term goals can include things like learning specific procedures or navigating the electronic medical record system, while long-term goals might involve developing leadership skills or mastering a particular area of expertise. 

By setting these goals, both the mentor and mentee can stay focused on what needs to be accomplished and track progress over time.

The mentee will have a clear understanding of what they need to learn and be able to demonstrate their progress, while the mentor can take pride in helping the mentee reach their goals. 

This can also lead to more effective communication and collaboration between the mentor and mentee, as both parties have a clear understanding of what is expected of them.

Streamline Your Onboarding Process with a Technology Solution

The onboarding process can take weeks or even months to complete. Fortunately, new technology can make the process easier and smoother.

By using a streamlined onboarding process, you can reduce burnout and keep your employees happy and productive. Employees who feel like they’re part of a team will have higher retention rates.

An onboard solution can streamline the onboarding process and optimize your organization. A smart form can automatically enter employee engagement data into your system, eliminating the tedious task of entering the information one by one. Similarly, a chatbot can give new hires the answers they need.

In order to successfully implement a new technology solution, your organization needs a central data source. This will allow your organization to minimize redundancy and ensure everyone has access to real-time information.

To find out which technology solutions are best for your organization, take a look at your current onboarding procedures. Then, evaluate your current process and compare it with other organizations. As you do so, consider what areas you can improve. You can also learn from other organizations by reading their onboarding processes.

Streamlining your onboarding process with a technology solution can provide a positive first impression for your organization and your new hires. Combined with a well-constructed checklist, it can save time and reduce human error.

An effective onboarding process can also help you save money. In addition to the initial cost of hiring a new employee, there are additional costs that arise from employee turnover and lost revenue.

A comprehensive provider data management solution can ensure everyone has access to real-time data and knows their role.

Include an Onboarding Checklist

Including an onboarding checklist is a key component of an effective onboarding process in healthcare. 

Benefits of an Onboarding Checklist

A checklist can help ensure that all necessary tasks and information are covered and that nothing is missed during the onboarding process. It also minimizes the risk of errors and delays.

A checklist can help your new provider acclimate to your organization’s culture, get to know its policies and procedures, and gain a sense of trust and confidence.

Onboarding checklists are also a great way to track the progress of new hires. This keeps everyone in the loop. It can help new employees to stay organized and on track as they learn about the organization and their new roles and responsibilities.

Having a clear plan for the onboarding process can keep employees engaged and help them to make positive connections.

A checklist can be used as a reference for new employees to refer back to as they continue to learn and adjust to their new positions.

When used properly, an onboarding checklist can help to increase employee engagement. Employees are more likely to commit to the organization if they feel a clear understanding of their role and responsibilities. 

By using a checklist, your organization can provide new employees with all the necessary information they need to get started.

Onboarding checklists can be customized to your organization’s needs. They can include important company policies and details about your culture. These can reduce stress for both employees and HR personnel.

How to Create an Onboarding Checklist

Healthcare providers can face a number of challenges when changing or adding new personnel. Creating an onboarding checklist can simplify the process, improve employee retention and increase patient satisfaction.

When creating an onboarding checklist, keep in mind that the onboarding process can take months. If your new hire feels rushed or if there is not enough time to complete tasks, they may feel overwhelmed and not have an effective onboarding experience.

To reduce the time it takes to integrate new employees, make sure to create a checklist that includes all the necessary steps. 

Some common items that should be included in the onboarding checklist include: introduction to the organization and its culture, introduction to the team members, overview of the job responsibilities, complete necessary paperwork, training sessions, and a review of the organization’s policies and procedures.

Investing in an onboarding checklist will save your organization a lot of time and money. A good checklist will help your team stay on task and avoid making mistakes.

Gather Feedback on Your Healthcare Onboarding Process

Gathering feedback on your healthcare onboarding process is crucial for identifying areas for improvement and ensuring that new employees are well-prepared for their roles. 

Conduct Surveys

Healthcare organizations should conduct a post-onboarding survey. This survey will ask employees about their experiences during the onboarding process and about their satisfaction with the organization. The results can be helpful in creating a stronger onboarding program.

When collecting feedback during onboarding, it’s important to focus on specific parts of the experience. This can help reduce survey drop-out and demonstrate the value of the onboarding program.

For example, quantitative surveys can be sent at key points in the onboarding process. These surveys provide a detailed overview of new hires’ feelings and perceptions. Some of the most common measures are retention rates, physician satisfaction, and patient satisfaction.

Employees should be able to respond to questions quickly. To facilitate this, an onboarding process should include pulse surveys. 

Pulse surveys aim to reduce time spent responding to questions. They should ask questions on relevant issues and ask respondents to select from given answers.

Keep in Contact with New Employees

Healthcare workers face a lot of stress in their jobs. One of the best ways to prevent attrition is to provide onboarding that will get them up to speed quickly. The onboarding process should include a formal orientation, meet-and-greets with leaders, and regular check-ins with the new employee.

Keeping in contact with your new employees can increase their productivity. By doing this, you are showing them that you are dedicated to their success. Getting to know them on a more personal level will allow them to develop a sense of belonging to the organization. This is essential for retaining them.


The onboarding process in healthcare is an important part of ensuring a successful transition for new members.

It provides organizations with a structured approach to introducing new hires to their roles, as well as familiarizing them with the organization’s culture and expectations. It also ensures that healthcare professionals have the necessary training and information to deliver high-quality patient care.

I'm Allison Dunn,

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