Rescuing Failing Software Projects: A Strategic Approach With NetSuite Project Rescue

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The Internet has changed how companies do business. In 2024, few organizations are thriving without relying on online tools. The reality is that customers move at a fast pace because of their access to the online world, and businesses must do the same to keep up with the competition and their customers. 

One of the most popular business technologies on the planet is the NetSuite ERP system. ERP stands for enterprise resource planning, and it is a platform that allows business leaders to maximize efficiency and manage the resources within their companies. With NetSuite, you can manage many of your internal processes on one cloud-based platform, making it easier for your whole team to access the tools they need to do their jobs. 

Unfortunately, the world of software programs is complex. When you use a platform like NetSuite, it is easy to take on software projects to make the company run smoothly. However, finishing these projects successfully is another matter entirely. When a software project fails, it is important to have a plan for recovery to avoid wasting business resources. 

The Signs of Software Project Failure

First, your team must learn to recognize when a software project is failing. Perhaps a department started to create an implementation within NetSuite, but the project was derailed or abandoned for one reason or another. Recognizing the signs of a failing project is the first step in taking steps to restore that project and bring it to completion. A failed software project could happen due to the following reasons: 

  • The software is unfit for the intended purpose of the project
  • The needs of the organization change mid-project
  • Insufficient planning occurred before the project began
  • There is no target timeline for completion
  • Risks and opportunities have not been defined
  • There is no clear vision for the project
  • Agreement on the final result is not reached before the project starts

If any of these circumstances are present for your NetSuite software project, then it is possible that this project is a failure or will be a waste of precious business resources. This can hold up your business strategy development and limit the company’s potential.

The Consequences of a Failed Project

Software projects vary in scope, so the consequences of those projects will also vary. In either case, the primary consequence of a failed software project is the waste of business resources. An individual or team spent time and perhaps money on that project, and now that it has failed, all that work has not accomplished the original purpose. Plus, a failed project might mean that extra work now has to be done to get it back on track. 

In the worst circumstances, a software project failure could significantly impact other areas of the company. Perhaps other departments are waiting for automation to be in place to make their jobs easier. The consequence, in this scenario, is a far less efficient company. This could make keeping up with your competition incredibly difficult. Investing in project rescue efforts is crucial when a software project failure is hurting your company’s objectives. 

How NetSuite Project Rescue Can Help

When a software project hits a wall or is holding up your company’s growth, project rescue services can help. GSI services are considered a top provider of NetSuite project rescue efforts. This team can help you find clarity on your business objectives, determine the reason behind the failed project, and ensure the rest of the implementation goes smoothly. 

The approach to a successful NetSuite project recovery is strategic. What business goals was this project meant to achieve? What caused the downfall of the project? How can the implementation be completed to best meet those original project objectives? Would a different software project achieve that result more effectively? Once a strategy is determined, the technical aspects of getting the project back on track will be handled efficiently to avoid wasting any more business resources. 

Steps for Running Successful Projects

The best way to avoid project delays or missteps is to refine your process. With a clear structure for the project lifecycle, it will be easier for your teams to plan these initiatives and complete them without major hiccups. The following steps should be included in your process of planning, initiating, and completing software projects in NetSuite.

Choose a Project Sponsor

Every project should have someone responsible for managing the team, evaluating progress, and determining the desired outcome of the initiative. This project sponsor must be someone who understands how the software project aligns with company goals and what will be needed to define success at the end.

Define Roles and Responsibilities

For the rest of the team, a project won’t succeed unless there is a clear understanding of responsibilities. The project sponsor or overseer should have a hand in dictating what roles are needed for each project phase and what tasks fall under the scope of each role.

Define Project Goals and Scope

Now that the team is prepped and the individuals understand their parts, the project leader will define the goals and the scope of the software initiative. The more specific these objectives are, the easier it will be to assess how effective the project has been.

Create a Schedule

A timeline is imperative for a project. Each team member must know the deadline for their tasks to keep the project moving, and if there is no defined date for each phase, the work can easily stall out. A schedule for the project creates urgency so that team members know what to prioritize for their list of responsibilities, especially if this project is just part of the work they are doing for the company. 

Outline Status Reporting Practices

Another way to keep a project on track is with status reports. If it is unclear when workers should report their progress to the project leader, then meeting the objectives will be difficult. Having a clear structure for creating status reports will deliver clarity to your project team while also incentivizing them to be productive. 


As the project closes, the team leader or sponsor must approve all the completed tasks to complete the process. It is important to establish what success will look like early on so employees know what to aim for and how to do their parts. By following all these project steps thoroughly, your software initiatives will have a better chance of succeeding, eliminating the need for project rescue efforts. 

Choosing a Project Rescue Partner

Even if you implement the steps listed above for a software project, it is not guaranteed to succeed. Research suggests that roughly 66% of technology projects fail across the globe for various reasons. If you experience a software implementation problem while using NetSuite, the right recovery partner can make all the difference in whether or not it gets back on track. Here is what to look for in a NetSuite project recovery partner. 

Customized Services

The needs of your company are different from every other brand in your industry. If your NetSuite partner wants to force your project into a cookie-cutter process that isn’t the best fit, then you are looking in the wrong place. A strong software recovery partner offers customizable packages that ensure the specific needs of your project can be addressed. 

Case Studies and Reviews

An obvious red flag for a NetSuite service provider is not being able to find client testimonials or case studies on their website. High-quality services will be clear based on the successes that a company has had with other clients. Plus, case studies are more than just a glowing review. They will demonstrate how the process works for project recovery and the type of results that the client experienced. 

Firsthand Experience

A primary trait to look for in a project recovery team is experience. Experience is important not just in serving clients in need of project recovery, but also with executives who have worked at other companies using NetSuite. Some project recovery teams employ former c-suite executives who understand what other executives and owners experience with failed projects, so that company will have a better grasp of how to work with your business. 

Willingness to Learn About Your Company

Perhaps the most important element in a software project recovery service is how well they understand your company. The more questions they ask before creating a solution, the more knowledge they will have about the company’s goals for that project. As you search for the right firm, look for services that advertise their willingness to get to know your company deeply before a recovery strategy is implemented. 

Free Consultation

When you can’t find all the information you need from a service partner’s website, then you want to dig a little deeper to learn about their offerings and processes. If a company offers free consultations for NetSuite clients, it is likely because they feel confident that the conversation will cast them in a favorable light with potential clients. You can learn a lot about this company as a fit for your needs during a free consultation. 


Time is valuable for your business, so using it judiciously is key. If your company spends time working on a software project and it fails, all that time can lead to nothing. To manage your resources well, it is crucial to invest in recovering that failed project. However, this is only an effective solution if the project can still meet the objectives of the company moving forward.

The NetSuite ERP platform is brimming with functionality and helpful features for business owners. Unfortunately, the excitement over these features can lead to poorly executed projects, especially if you lack clarity on your project lifecycle. Research your options for NetSuite project rescue services to get your implementation back on track. Once a strategy is laid out for the needs of the project, the rescue team will help you complete the implementation to save business resources and accomplish the original goals of that initiative. 

I'm Allison Dunn,

Your Business Executive Coach

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